What do I do if a customer is disputing an invoice?
In order to expedite the resolution of disputed invoices and provide the disputed information to the billing departments in a timely manner, Sales and Receivables uses the Disputed Invoice Form.
Instructions on how to use the Disputed Invoice Form are linked from the form itself. This form can be used by both the billing departments and their customers.
If the dispute remains unresolved within 3 months of the dispute notice, the AR will be reversed.