How Do I Correct an AR?

iPayment payfile has NOT been balanced

Voiding and Editing iPayment Transactions – AR transactions can be voided and re-entered prior to being marked as balanced. Please do not recall and edit ARs. They must be voided and re-entered to post correctly to FAMIS.

iPayment payfile HAS been balanced

Please allow 3 business days for the iPayment file to post to FAMIS once it is balanced. Check FAMIS Screen 635 to verify that the transaction is posted. Enter the iPayment invoice number (Q#bill) in the invoice field.

Changing revenue codes – Request revenue code change by submitting a memo to the Corrections Department. Please be specific. The invoice number, account number, support account number, current revenue code, and amount will need to be provided. This request will need to be routed through persons with signature authority on the account. Please view Taxable Object Codes. If the revenue code is being changed to a taxable code, please make sure the sales tax is moved to account 034998-2110 if appropriate.

Changing selling accounts –  Request selling account change by submitting a memo to the Corrections Department. Please be specific. The invoice number, current account number, support account number, revenue code, and amount will need to be provided. This request will need to be routed through persons with signature authority on the account.

Changing the amount – Request amounts be increased or decreased by submitting a memo to the Corrections Department. Please be specific. The invoice number, account number, support account number, revenue code, and current amount need to be provided. This request will need to be routed through persons with signature authority on the account.

Changing the support accounts – Request support account change by submitting a memo to the Corrections Department. Please be specific. The invoice number, account number, current support account number, revenue code, and amount need to be provided. This request will need to be routed through persons with signature authority on the account.

Cancelling the AR – Request that the invoice be voided entirely by submitting a memo to the Corrections Department. Please be specific. The invoice number, account number, support account number, revenue code, and amount will need to be provided. This request will need to be routed through persons with signature authority on the account.

Changing the Customer Number – Request that the customer number be changed by submitting a memo to the Corrections Department. Please be specific. The invoice number, account number, support account number, revenue code, amount, and current customer number need to be provided. Please make sure the customer number you are requesting the invoice be changed to is set up in FAMIS by checking FAMIS screen 603.